Last updated: October 2, 2026
Cawper & Company carefully prepares each order for shipment. Because our shop includes both ready-to-ship Original Apparel and custom or made-to-order embroidery, processing time may vary depending on the type of order.
- ORDER PROCESSING
Ready-to-ship Original Apparel orders are prepared for shipment after payment has been successfully received.
Custom, personalized, and made-to-order items require production time before shipping. Production begins after any required artwork, design, wording, placement, or other project details have been approved.
Processing time is separate from carrier transit time.
If an unusual delay affects your order, Cawper & Company will make reasonable efforts to contact you.
- SHIPPING METHODS
Available shipping options and charges are displayed during checkout when applicable.
Cawper & Company may use carriers including USPS, UPS, or other appropriate shipping services depending on the destination, package, and service selected.
When tracking is available, tracking information will be provided after the shipment has been prepared.
- SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order.
If you notice an address error before your order has shipped, contact Cawper & Company as soon as possible. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once a package has been transferred to the carrier.
If a package is returned to Cawper & Company because of an incorrect, incomplete, or undeliverable address supplied by the customer, additional shipping charges may apply before the order is resent.
- DELIVERY ESTIMATES
Carrier delivery dates and transit times are estimates and are not guaranteed by Cawper & Company.
Weather, carrier disruptions, holidays, regional conditions, and other circumstances outside our reasonable control may delay delivery.
Once a package is accepted by the shipping carrier, Cawper & Company cannot control the carrier’s transportation schedule, but we will assist when reasonably possible if a shipment develops a problem.
- LOST OR MISSING PACKAGES
If tracking shows that your package has not arrived within a reasonable period, please contact Cawper & Company.
We may ask you to confirm the shipping address and review tracking information before determining the appropriate next step.
If a carrier investigation or claim is appropriate, we will work with you and the carrier as reasonably necessary.
If tracking shows a package as delivered but you cannot locate it, please check around the delivery location, household members, neighbors when appropriate, and any carrier delivery notes before contacting us.
- DAMAGED SHIPMENTS
Please inspect your order when it arrives.
If an item arrives damaged, please contact Cawper & Company within 7 calendar days of delivery and provide clear photographs of the item and, when relevant, the packaging and shipping materials.
Do not discard damaged packaging until the issue has been reviewed, because the carrier may require photographs or other information for a shipping claim.
Damaged or defective merchandise will be handled in accordance with our Refund and Returns Policy.
- CUSTOM AND ONE-OF-ONE ITEMS
Many Cawper & Company items are one-of-one or individually customized.
If a one-of-one item is lost or materially damaged during shipping, an identical replacement may not be possible. We will work with the customer on an appropriate resolution based on the circumstances.
- RETURN SHIPPING
Return shipping is governed by our Refund and Returns Policy.
Customers must receive return approval and shipping instructions before sending merchandise back to Cawper & Company.
- CONTACT
If you have questions about shipping, tracking, delivery, or an order in transit, please contact Cawper & Company through the Contact page on our website.
Cawper & Company, LLC
Preserving memories one stitch at a time.
Quality isn’t an upgrade. It’s our standard.