Last updated: October 2, 2026
Cawper & Company respects your privacy. This Privacy Policy explains what information we collect through our website, how we use it, when it may be shared with service providers, and the choices available to you.
- INFORMATION WE COLLECT
We may collect information that you provide directly to us when you:
- Place an order
- Submit a custom project or quote request
- Create or use a customer account
- Contact Cawper & Company
- Submit a return request
- Upload photographs, artwork, logos, or other files
- Subscribe to communications where offered
Depending on how you use the website, this information may include:
- Name
- Email address
- Telephone number
- Billing and shipping address
- Order number and purchase information
- Information about products or custom projects
- Messages and other information you submit through website forms
- Photographs and files uploaded with return requests or custom project requests
Payment information is processed by the payment providers used by our store. Cawper & Company does not intentionally store full payment card numbers on our website.
- INFORMATION COLLECTED AUTOMATICALLY
When you visit our website, certain technical information may be collected automatically by WordPress, WooCommerce, our hosting provider, security tools, and other services used to operate the website.
This information may include:
- IP address
- Browser and device information
- Date and time of visits
- Pages viewed
- Referring website or source
- Cookies and similar technologies
- Information used for website security, fraud prevention, and troubleshooting
- HOW WE USE YOUR INFORMATION
We may use personal information to:
- Process and fulfill orders
- Collect and process payments
- Provide shipping and tracking information
- Communicate with you about an order
- Review and respond to return requests
- Process approved refunds
- Prepare and complete custom embroidery or other custom projects
- Respond to questions and customer-service requests
- Maintain business and transaction records
- Prevent fraud and protect the security of our website
- Improve our website, products, and customer experience
- Comply with applicable legal, tax, accounting, and regulatory obligations
- Send marketing communications when you have requested or consented to receive them
- ORDERS AND WOOCOMMERCE
Our online store uses WooCommerce.
When you make a purchase, information associated with your order may include your name, email address, telephone number, billing address, shipping address, items ordered, order date, payment method information, shipping information, and other details needed to process and maintain the transaction.
We use this information to process orders, provide customer service, manage returns and refunds, prevent fraud, and maintain required business records.
- FORMS AND FILE UPLOADS
Cawper & Company uses website forms for purposes including customer inquiries, custom projects, quote requests, and return requests.
Information submitted through these forms may be stored in our WordPress website and may also be sent to Cawper & Company by email.
If you upload photographs, artwork, logos, or other files, those files may be stored with the related form submission and used to review or complete your request.
Please do not submit sensitive personal information through a website form unless it is reasonably necessary for the request.
- HOW WE SHARE INFORMATION
We may share information with service providers when reasonably necessary to operate our business and fulfill your request.
These may include providers that assist with:
- Website hosting
- Website security
- Ecommerce and order processing
- Payment processing
- Email delivery
- Shipping, postage, and delivery
- Website forms and file uploads
- Technical support and website maintenance
We may also disclose information when reasonably necessary to comply with law, respond to a lawful request, protect the rights or safety of Cawper & Company or others, or investigate suspected fraud or misuse.
- COOKIES
Our website may use cookies and similar technologies that help the website function, remember preferences, maintain shopping-cart and checkout functions, improve security, and understand website use.
Some cookies may be placed by services or plugins used to operate the website.
You may be able to control or delete cookies through your browser settings. Blocking some cookies may affect the operation of certain website features, including shopping and checkout.
- DATA RETENTION
We retain personal information for as long as reasonably necessary for the purpose for which it was collected and for legitimate business, customer-service, accounting, tax, fraud-prevention, legal, and recordkeeping purposes.
Retention periods may vary depending on the type of information and the reason it is being kept.
Order records and form submissions may remain stored in our website systems until they are no longer reasonably needed or are deleted in accordance with our business practices and applicable requirements.
- DATA SECURITY
We use reasonable administrative and technical measures intended to protect information submitted through our website.
No internet transmission or electronic storage method can be guaranteed to be completely secure, and we cannot guarantee absolute security.
- YOUR PRIVACY CHOICES AND RIGHTS
Depending on where you live and applicable law, you may have rights concerning personal information we maintain about you.
These may include the ability to request access to, correction of, or deletion of certain personal information.
You may also opt out of marketing communications by using the unsubscribe method provided with those communications or by contacting us.
We may need to retain certain information when required for legitimate business, tax, accounting, fraud-prevention, or legal purposes.
- CHILDREN’S PRIVACY
Our website is intended for adults making purchases or submitting business inquiries.
Although we sell products that may be intended for children, we do not knowingly seek to collect personal information directly from children under 13.
If you believe a child has submitted personal information to us, please contact Cawper & Company so we can review the matter.
- THIRD-PARTY SERVICES AND LINKS
Our website may contain links to or use services provided by other companies.
Those third parties may have their own privacy practices and policies. Cawper & Company is not responsible for the privacy practices of independently operated third-party websites or services.
- CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, or business practices.
The current version will be posted on this page with an updated revision date.
- CONTACT US
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact Cawper & Company through the Contact page on our website.
Cawper & Company, LLC
Preserving memories one stitch at a time.
Quality isn’t an upgrade. It’s our standard.