Last updated: October 1, 2026
We want you to be happy with your Cawper & Company purchase. Because many of our pieces are one-of-one, repurposed, custom embroidered, or personalized, our return policy varies depending on the type of item purchased.
ORIGINAL APPAREL & ONE-OF-ONE PIECES
Returns may be requested within 14 calendar days of delivery.
To be eligible for a return, the item must be:
- Unworn
- Unwashed
- Unaltered
- Free from odors, stains, pet hair, or other signs of use
- Returned in the same condition in which it was received
Because our Original Apparel pieces are one-of-one, we generally cannot offer an identical replacement or size exchange.
Please contact Cawper & Company before returning an item. We will provide return instructions after your return request has been approved.
Customers are responsible for return shipping costs unless the item arrived damaged, was materially different from its listing, or Cawper & Company made an error with the order.
For customer-responsible returns, Cawper & Company may provide a prepaid return shipping label for convenience. The actual cost of that return label will be deducted from the approved refund.
Original shipping charges are non-refundable unless the return is the result of an error by Cawper & Company.
CUSTOM, PERSONALIZED & MADE-TO-ORDER ITEMS
Custom embroidered, personalized, and made-to-order items are final sale once the customer has approved the artwork or design and production has begun.
These items cannot be returned or exchanged because they are created specifically for the customer.
This includes returns requested because of:
- A change of mind
- A sizing preference after production has begun
- Spelling, wording, colors, placement, or other details supplied or approved by the customer
- A design choice that was approved before production
If Cawper & Company makes an error, or if a custom item arrives damaged or defective, please contact us so we can review the issue and make it right.
CUSTOM ORDER CANCELLATIONS
A custom order may be cancelled before production begins.
Any artwork, design preparation, or digitizing work already completed before cancellation may be non-refundable.
REPURPOSED GARMENTS
Many Cawper & Company Original Apparel pieces begin with carefully selected repurposed garments.
Minor characteristics consistent with the garment’s previous life may be present and are part of the individual character of the piece. Material condition issues identified by Cawper & Company will be disclosed in the product description or photographs whenever reasonably possible.
A disclosed characteristic of a repurposed garment is not considered a defect.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your item arrives damaged, defective, or materially different from what you ordered, please contact Cawper & Company within 7 calendar days of delivery.
We may ask for photographs of the item, packaging, or shipping materials so we can determine the best way to resolve the issue.
If Cawper & Company made an error, we will work with you on an appropriate resolution, which may include repair, replacement when possible, or a refund.
HOW TO REQUEST A RETURN
Please submit a return request through our Return Request page before sending anything back.
Include:
- Your name
- Order number
- The item you would like to return
- The reason for the return
Do not send a return without first receiving return instructions from Cawper & Company.
REFUNDS
Once an authorized return is received, we will inspect the item and notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow up to 5–10 business days after we process the refund for your bank or payment provider to post the funds to your account. Processing times vary by financial institution.
Return shipping charges are not refundable unless the return resulted from an error by Cawper & Company.
EXCHANGES
Because many Cawper & Company pieces are one-of-one, direct exchanges are generally not available.
If an eligible item is returned and another item is available that you would like to purchase, you may place a separate order for that item.
QUESTIONS
If you need to request a return, please use our Return Request page. For questions about a purchase, return, or custom order, please contact Cawper & Company through our website.
Cawper & Company
Preserving memories one stitch at a time.
Quality isn’t an upgrade. It’s our standard.